At Blue Cross and Blue Shield of North Carolina, we have a zero-tolerance policy on waste, fraud and abuse (WFA), and everyone is responsible for making a difference. Our mission is to protect the overall integrity of the health care system as well as to protect our Healthy Blue members, providers, business partners and stakeholders by administering a comprehensive and effective antifraud plan to prevent, detect, investigate and resolve allegations of potential WFA.
Waste is an attempt to obtain reimbursement for items or services where there was no intent to deceive or misrepresent, but the outcome of a billing error caused unnecessary costs to the involved companies. Waste includes overutilization of services not caused by criminally negligent actions. Waste also involves the misuse of resources.
Fraud is a false representation of a matter of fact — whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed — that deceives and is intended to deceive another so that the individual will act upon his or her legal injury.
Abuse is provider practices that are inconsistent with generally accepted business or medical practices and result in an unnecessary cost to the Medicaid program or in reimbursement for goods or services that are not medically necessary or fail to meet professionally recognized standards for health care; furthermore, abuse includes recipient practices that result in unnecessary cost to the Medicaid program.
Services not rendered
Billing for goods and services that were never delivered or provided
Not medically necessary
Performing inappropriate or unnecessary medical procedures in order to increase payment
Using multiple billing codes instead of one billing code for a drug panel test in order to increase payment
Billing for a higher level of service than was actually provided
Forging a physician's signature to obtain pharmaceutical goods
Charging more than once for the same goods or services
Not providing adequate medical care to increase profits
Enrolling a beneficiary into a health plan without that person's knowledge
Theft of services
Using someone else's insurance card to receive services either through stealing the card or having it provided by the true card holder
Overpayment defined in accordance with North Carolina statutes, includes any amount that is not authorized to be paid by the Medicaid program whether paid as a result of inaccurate or improper cost reporting, improper claiming, unacceptable practices, fraud, abuse or mistake.
If you have a reason to believe fraud, waste and abuse may have been committed, please contact us immediately and together we can make a difference.
Call the confidential Compliance and Waste, Fraud and Abuse Hotline at 1-800-324-4963.