Behavioral health

Member Services: 844-594-5070
Provider Services: 844-594-5072
Behavioral Health Crisis Line: 844-594-5076

Integrated health care

Blue Cross and Blue Shield of North Carolina facilitates integrated physical and behavioral health services as a vital part of health care. Our mission is to address the physical and behavioral health care of Healthy Blue members by offering a wide range of targeted interventions, education and enhanced access to care to ensure improved outcomes and quality of life for members. We work collaboratively with hospitals, group practices, independent behavioral health care providers, community, government agencies, local health departments and other resources. This enables us to successfully meet the needs of Healthy Blue members with mental health and substance use disorders as well as those with intellectual and developmental disabilities.

Advance Medical Home (AMH) is the major integrated model for NC.

Behavioral Health Reimbursement Policies

Access our library of Behavioral Health reimbursement policies to guide you in claims submissions for behavioral health services that could be available in a member’s benefit plan, addressing billable HCPCS or CPT^® codes, and more.

If you cannot find the policy information you are searching for, please check our Reimbursement Policies page for additional guidance.

Note: Determination of coverage under a member's plan does not necessarily ensure reimbursement. Industry practices are constantly changing, and Blue Cross NC reserves the right to review and revise these policies periodically.

Behavioral Health Reimbursement Policy Definitions (coming soon)

Behavioral Health Reimbursement Policy Disclaimer (coming soon)