Resource library
Find the exact training materials you’re looking for
Our full library of training resources is available — including toolkits, presentations, fliers, brochures, and other useful assets to help you master the skills and strategies to best serve our members.
Training resources
- COVID Public Health Emergency and Medicaid Renewals
- Carelon - Provider FAQ for Rehabilitation Program
- Musculoskeletal Solution Provider Office Staff Training
- Carelon – Provider Training for Radiology/Cardiology Program
- Availity Portal Overview and Highlights
- Cultural Competency Training
- State Cultural Competency Training
- Diagnosis Codes In The Provider Portal For Blue Cross And Blue Shield Of North Carolina
- Electronic Data Interchange Information
- Guidance for Authorization Requests Beyond Member Eligibility Date
- Healthy Opportunities Pilot Overview
- Healthy Opportunities Pilot Provider Website Resources
- NC Medicaid State Telehealth Billing Code Summary
- NC Medicaid State Telehealth FactSheet
- Outline of Personal Care Services Referral/Intake Process
- Resources to Support your Diverse Patient Panel
- SBIRT Presentation
- Tobacco Cessation Provider Education
- Why SBIRT Matters? — SBIRT in Action Brochure
- North Carolina Integrated Care for Kids (NC InCK) Overview
Manuals, guides, and orientations
Manuals
Guides
Provider orientation resources
Helpful external resources
- Maternal Mental Health MATTERS
- CAHPS: Assessing Health Care Quality From the Patient's Perspective
- MUSC ECHO calendar
- NC Inck
- Physician Communication and Patient Adherence to Treatment: A Meta-analysis
- Provider Pathways Registration Survey
- SAMHSA
- UNC ECHO for MAT calendar
- What Is Patient Experience?
* Availity, LLC is an independent company providing administrative support services on behalf of Healthy Blue.
Tools and toolkits
Continuing medical education (CME) courses
Webinars and on-demand training announcements
Office hours
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