Serving diverse populations
Cultural competency resources
Tools to help achieve health equity
Patient panels are growing more diverse, and needs are becoming more complex. It is important for Healthy Blue providers to have the knowledge, resources and tools to offer culturally competent care. Blue Cross and Blue Shield of North Carolina wants to help by offering the following comprehensive trainings and resources as we all work together to achieve health equity.
Individualized care every patient deserves
My Diverse Patients
The My Diverse Patients website offers learning experiences, techniques, and helps you to provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Cultural competency and patient engagement
A training resource to increase cultural and disability competency to help effectively support the health and healthcare needs of your diverse patients.
Caring for Diverse Populations toolkit
A comprehensive resource to help providers and office staff increase effective communication by enhancing knowledge of the values, beliefs, and needs of diverse patients.
Resources for populations we serve
African American Resources
American Indian/Alaskan Native Resources
Asian American/Pacific Islander American Resources
Hispanic/Latino American Resources
Resources to further every provider’s education
Home to all the training and onboarding resources that every provider — new or experienced — can use to further their education.
Improving the patient experience
A series of online course for providers and office staff that conveys practical strategies for implementing patient care and applying best practices.
Our full library of provider materials
Having trouble finding the resource you are looking for? Check out our full library of provider materials to locate exactly what you are trying to find.
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior authorization lookup tool
- Prior authorization requirements
- Claims overview
- Member eligibility and pharmacy overview