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Welcome!
Healthy Blue is the Medicaid plan offered by Blue Cross and Blue Shield of North Carolina (Blue Cross NC) to serve North Carolinians who participate in the state Medicaid program.
Focused on the health of each member
Blue Cross NC embraces the mission to improve the health and well-being of members and communities.
On this site, you will find resources that help health care professionals do what they do best — care for our members.
Member Services: 844-594-5070
Provider Services: 844-594-5072
Behavioral Health Crisis Line: 844-594-5076
If you are not yet enrolled in electronic funds transfer (EFT), this is a great time to sign up! Effective November 1, 2021, EnrollSafe is the EFT enrollment website for Healthy Blue providers with Blue Cross and Blue Shield of North Carolina. EnrollSafe is secure and available 24 hours a day. You’ll receive your payments up to seven days sooner than through the paper check method. It’s easy to sign up. Just visit EnrollSafe at
https://enrollsafe.payeehub.org to enroll in EFT. Complete the registration, then follow the prompts through the EnrollSafe secure portal to the enrollment page, which will provide the required information to receive direct deposits. If you have any questions about EFT, please contact your Healthy Blue Provider Relations representative or call Provider Services at 844-594-5072 for more information.
Provider news
Known Issues Bulletin: August 5, 2022
The table provides information related to known issues impacting providers. This information will be updated weekly on Fridays.
Register today: Exploring the intersection of race and disability
Blue Cross NC is committed to making healthcare simpler and reducing health disparities. Open discussion about the disability experience for people of color and reducing implicit bias for those in healthcare is critical to improving the health and well-being of the communities in which we live and serve — all Americans.
Early Elective Delivery New Claim Submission Process
Beginning June 1, 2022, your health plan will be implementing a new Early Elective Delivery (EEDs) claim submission process, which will capture non-medically necessary EEDs and, at the same time, distinguish uncomplicated spontaneous labor/vaginal deliveries at 37 to 38 weeks’ gestation.
The Availity Portal offers health care professionals free access to real-time information and instant responses in a consistent format regardless of the payer.
Receive Healthy Blue emails from Blue Cross and Blue Shield of North Carolina
Blue Cross and Blue Shield of North Carolina is now sending some Healthy Blue bulletins, policy change notifications, prior authorization update information, educational opportunities, and more to providers via email.
Featured resources
Pharmacy information
Search for up-to-date drug information, including hundreds of brand-name and generic medications.
When it comes to our pregnant members, we are committed to keeping both mom and baby healthy. That’s why we encourage all our moms-to-be to take part in our New Baby, New LifeSM program, a comprehensive, proactive care management and care coordination program for all expectant mothers and their newborns. We also support the state’s Care Management for High Risk Pregnancy (CMHRP) program.
We work collaboratively with hospitals, group practices and independent behavioral health care providers, community and government agencies, human service districts, and other resources to successfully meet the needs of members with mental health, substance use, and intellectual and developmental disabilities.
