If you are not yet enrolled in electronic funds transfer (EFT), this is a great time to sign up! Effective November 1, 2021, EnrollSafe is the EFT enrollment website for Healthy Blue providers with Blue Cross and Blue Shield of North Carolina. EnrollSafe is secure and available 24 hours a day. You’ll receive your payments up to seven days sooner than through the paper check method. It’s easy to sign up. Just visit EnrollSafe at
https://enrollsafe.payeehub.org to enroll in EFT. Complete the registration, then follow the prompts through the EnrollSafe secure portal to the enrollment page, which will provide the required information to receive direct deposits. If you have any questions about EFT, please contact your Healthy Blue Provider Relations representative or call Provider Services at 844-594-5072 for more information.
Provider news
Known Issues Bulletin: March 17, 2023
The table provides information related to known issues impacting providers. This information will be updated weekly on Fridays.
Clarification for Submitting Observation Claims
1099 Frequently Asked Questions
The following FAQ provides more information and guidance from Blue Cross and Blue Shield of North Carolina for Healthy Blue providers regarding receiving and/or missing 1099 forms.
Availity Essentials is Experiencing Technical Issues
Healthy Blue is aware that providers are experiencing technical issues when attempting to log into the Availity Essentials portal.
Home health and home therapy evaluation guide
Effective October 1, 2022, changes for Healthy Blue providers billing for home health and home therapy evaluation(s), re-evaluation(s), and/or services.
Update to Medicaid copays
Beginning July 1, 2022, the copayments for Medicaid services will be increasing from $3 per visit to $4 per visit per the table below. The increase is only applicable to Medicaid members and will not affect NC Health Choice members.
