Medicaid Providers

Healthy Blue Training Academy

The Healthy Blue Training Academy offers you and your staff an extensive library of training and continuing education opportunities. We will add presentations, videos and other training documentation as they become available.

Training and tutorials

Schedules and registration

Improving patient experience

The My Diverse Patients website offers learning experiences and techniques for providing the individualized care every patient deserves, regardless of their diverse background.


Provider manual

The Healthy Blue provider manual provides key administrative information, including the quality improvement program, the utilization management program, quality standards, claims appeals, and reimbursement and administration policy information.

View or download the provider manual.

Learn about Availity

Many of the tools you need — eligibility and benefits inquiries, claims submission, claims status inquiries and authorizations — can be accessed through Availity. You can find instructions for locating and using these tools on the Learn about Availity page.


Electronic data interchange


Online training through Elsevier Performance Manager (Elsevier)

Elsevier provides computer-based curricula for the Healthy Blue Training Academy and gives easy access to training modules designed to assist you and your team in providing enhanced support and services for Healthy Blue members. Elsevier provides a record and transcripts of your completed courses, including for these topics:

  • Social determinants of health (SDOH)
  • Cultural competency training

Access Elsevier Performance Manager

All participating providers have access to Elsevier. Use your North Carolina Medicaid ID as your login ID; the default password is HELLO. You will be asked to update your password after your first login.

New providers will receive access within two weeks of participation.

Providers experiencing access issues should email their name and NPI to Elsevier@healthybluenc.com

If you have questions, or if you wish to request registration for multiple providers, please contact Healthy Blue at NC_Provider@healthybluenc.com.

Provider tools & resources

Interested in becoming a provider in the Healthy Blue network?

We look forward to working with you to provide quality services to our members.