Claims submissions and disputes
Blue Cross and Blue Shield of North Carolina uses Availity, a secure, full-service web portal that offers a claims clearinghouse and real-time transactions at no charge to Healthy Blue providers. Use Availity to submit claims, check the status of all your claims, appeal a claim decision and much more.
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Finding claims tools on Availity
Submit claims
- From the Availity homepage, choose Claims & Payments from the top navigation.
- Select Type of claim from the drop-down menu.
Claims status inquiry
- From the Availity homepage, select Claims & Payments from the top navigation.
- Select Claim Status Inquiry from the drop-down menu.
Claims dispute
To check claims status or dispute a claim:
- From the Availity homepage, select Claims & Payments from the top navigation.
- Select Claim Status Inquiry from the drop-down menu.
- Submit an inquiry and review the Claims Status Detail page.
- If the claim is denied or final, there will be an option to dispute the claim. Select Dispute the Claim to begin the process. You’ll be redirected to the payer site to complete the submission.
Clear Claims Connection™
To use Clear Claims Connection:
- From the Availity homepage, select Payer Spaces from the top navigation.
- Select the health plan.
- From the Payer Spaces homepage, select the Applications tab; select the Clear Claims Connection tile.