Hurricane Helene Response and Recovery
Governor Roy Cooper issued Executive Order 315 on September 25, 2024, which declared a state of emergency for North Carolina in anticipation of potential severe weather caused by the approach of Hurricane Helene. Blue Cross and Blue Shield of North Carolina is committed to North Carolina's response to and recovery from Hurricane Helene. We are working with county and federal partners to make it faster and easier for Healthy Blue beneficiaries to receive, and for healthcare professionals to provide, Medicaid care and services.
Reference the
NC Medicaid Temporary Flexibilities Due to Hurricane Helene
for more information regarding flexibilities effective between September 26 and October 15, 2024, unless otherwise communicated by North Carolina Department of Health and Human Services (NCDHHS) for the NC Medicaid program, including NC Medicaid Direct and NC Medicaid Managed Care.
If you have any questions about this notice, call Healthy Blue Provider Services at 844-594-5072, send an email to
nc_provider@healthybluenc.com
, or contact your dedicated Healthy Blue provider relationship account consultant.
Medicaid Expansion Tools and Resources
As of December 1, 2023, more North Carolinians are able to get health coverage through Medicaid.
To help North Carolinians know who is eligible and how to apply, the North Carolina Department of Health and Human Services (NCDHHS) has a website that contains a bilingual toolkit and a sign-up form to stay updated on the most current information about how more North Carolinians will be able to get health coverage through Medicaid.
You can use these tools with your networks and communities.
Ensure our members are equipped to renew their Medicaid benefits
Help Healthy Blue members prepare to renew their Medicaid healthcare coverage and benefits by educating them on what documents are needed to ensure their renewal form is completed accurately. Members can submit their renewal form via web (preferred), phone, fax, mail, or in person.
If you have questions about eligibility, benefits, authorizations, claims status, and more, log in to Availity Essentials* and select Chat with Payer. For additional support, please use the following resources or contact us if more clarification is needed.
